Hotel Grand Riviera Princess

Just spent a week at this hotel, and I must say it’s beautiful! The evening staff at the buffet were lovely, I sat in the same section every night because my waitress was an absolute joy to be around. The place was clean with lots of wildlife around which I thought was great. There was a taxi driver that was assigned to us by the hotel who was pretty rude though but I don’t think that’s the hotels fault. The only issue I really had was the beach left a little to be desired, it was often covered in seaweed and the water was so murky so I definetly wouldn’t choose this resort for the beach. The shops are great and buffets were always great. A gentlemen named Rodolfo set us up for a couple of dinners in the resteraunt which was incredible and the wait staff were really great. The pools are nice and kept warm but still refreshing temperature wise. There’s signs on the patio doors that say keep locked which I strongly advise because we walked in to a raccoon in our room trying to steal the coffee. (it was harmless and we thought it was funny but the mess of the coffee wasn’t fun to clean, and it dumped my purse and stole 2 packs of gum lol) The shows every night were nice to go to after dinner, the fire and drums was my favorite- they were all incredibly talented and put on a great show. There’s a handful of cats that live on the resort, and it made me really happy to see that the workers put food and water out for them and took care of them because some places I’ve been don’t do that and treat them as a nuisance. Overall we had a really great stay and I can definetly say I recommend it!

Five stars for our server at Snack Sunset, Lorenzo Poot, who made our mornings the best part of our trip. Thank you Lorenzo for your genuine kindness and for always keeping our coffee full -- please give your babies a hug for us! Thank you also to Valeria, also at Snack Sunset, who always greeted us warmly every morning. It was always lovely to talk to you! Another employee that deserves recognition is Bernabe, the shuttle driver. He's so personable and seems to remember every single guest and where their stop is. Pretty sure he is universally loved too because I saw so many guests laughing and joking with him. And one more -- Antonio at the front gate. We had to pick up some medicine and he helped us and kept us company until the delivery could be made. We were extremely grateful for his kindness! In general, I would say the staff were the standout for the trip, and for that I will give 5 stars. Now for some critiques of the resort as a whole: 1. This is my second stay at this resort, and I would say that the menus at the restaurants have become less vegetarian-friendly. Some of the restaurants, such as La Fleur and La Vaqueria, have no vegetarian entrees. There were also a number of times when I tried things at the big buffet or otherwise where I could taste or see meat ingredients in something that was otherwise claimed to be vegetarian (for example, pork in a bean dish, pork or ham in the Spanish tortilla, and the nachos at the sports bar came with meat on them even though the menu didn't mention it). La Volta was the safest bet for me, although the chef at Teppanyaki also did a great job of accommodating my dietary needs. I don't ever remember this being an issue when we visited prior to the renovation, so it was a little disappointing. 2. We had a private plunge pool, which sounded lovely, but the reality was that the filters were not turned on for the first few days. On day three or so we realized something was wrong because the pool was so cloudy and dirty, and we requested someone come to fix and clean it. The maintenance guy came and confirmed that the pool (and the other pools around it) had been turned off and were not filtering, but that he had turned it on. The water became clearer with the filter working but the pool itself was still very dirty from having the filter off. We again requested that the pool be cleaned and were told someone would see to it right away but the reality is that it wasn't cleaned until day 7 of our trip. Shortly after that we realized the filters had been turned off again and we simply gave up on the plunge pool. Luckily there are other pools and the ocean nearby, but I know this could have been a bad situation for someone else. 3. There was an initial mix-up with our room, but we consider that to have been resolved to our satisfaction by the manager. Thank you!

Don’t listen to the bad reviews. Even with the construction which is hardly noticeable the newly renovated resort is lovely. There is multiple buffets to choose from with a variety of food. The beach is lovely, with workers constantly cleaning the seaweed. The bartenders are amazing, and everything is very new and modern. Only on our 4th day but so far everything is fantastic! Would recommend. The new rooms are also amazing !

Renovated rooms were great! Some areas still closed due to renovations but resort still functions. Only thing I would mention is quality of drinks needs improvement 5 star is 5 star. Pushing platinum to get standard bar rail drinks vs cheap alcohol for regular all inclusive is a poor choice to save a few cents.

This place is fabulous. It's very beautiful. The entrance is grand, the grounds are all kept, and the beach is very nice also. All the staff has been really great and they keep this place spotless. There's lots of wild animals around and so many pools. The only beef we have here is that there is no where to get really good chocolate lol. But everything else has been good.

Great rooms all renovated, nice grounds, food was resonable. Only complaint cell service was poor and the the wifi was bad so not recomended if you have to stay in touch with business back home. Other tham that we loved the people and the resort. Great pools and beach.

We had a wonderful time at Grand riviera princess! We were in the laguna bungalows and the service was exceptional. A special shout out to the team at bar relax, Alex, Israel and Margarita! They took care of our every need whether we were chilling in a pool or a cabana. They really made our stay special. Also the concierge service and Karla were incredible and very attentive to all our wishes with bookings and resort services. As for the resort as a whole, the food was very good. The buffets were what you can expect from any buffet. Good quality for mass quantity food. The Al a Cartès were very good and had great service. The laguna bungalow is stunning and well worth the upgrade. Overall we had a wonderful week and will definitely go back! As for negative reviews on the construction, it didn’t affect us at all. If anything the resort was quieter so we could enjoy all the amenities more.

This resort is amazing. Because you are further away from the city there is lots of wildlife on the resort. The staff are lovely. I wanted to give a special shout out to Martin. On our last day at the resort I got up early to get a coffee and enjoy the scenery, and since there was basically no one else awake yet at the resort, Martin gave me a ride back to the other end of the resort on the tram and we had a very nice chat. Highly recommend!